Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at onlinestore@pssalessf.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at onlinestore@pssalessf.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Products that arrive damaged and/or were damaged during transit must be reported to us with 72 hours of the UPS official delivery date to qualify for a refund/exchange/return. Anything reported outside of this time frame will be accepted at our discretion.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials and flammable liquids. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Return Shipping Fees

Buyer is responsible for all return shipping fees (unless in the case of manufacturer defect or damage), these fees will be deducted from your refund amount.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at onlinestore@pssalessf.com.

Changes to our Return Policy

If we decide to change our return policy, we will post those changes on this page, and/or update the Return Policy modification date below. 

This policy was last modified on 11/11/25.

Contacting Us

If you have any questions regarding this return policy you may contact us using the information below:

P&S Sales of San Francisco, LLC
1309 Harrison Street
San Francisco, California 94103
info@pssalessf.com
(415) 861-0224